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FAQs
Frequently asked questions
1. BOOKINGS AND RENTAL PROCESS
How do I book a car on Cubaway?
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How far in advance should I book?
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What documents do I need to present when picking up the car?
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Can I make a reservation without completing payment?
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Can I cancel my reservation?
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How do I know my car will be available when I arrive?
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What should I do if there are problems when picking up the car?
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Can I rent a car if I am a Cuba resident?
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2. SEASONS & RATES
What are the rental seasons and their dates?
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What is the minimum and maximum rental period?
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3. CATEGORIES & MODELS
Will I receive the exact model I reserved?
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4. PAYMENTS & FINANCES
What payment methods does Cubaway accept?
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Can I pay for the reservation with a card registered to another person?
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What is included in my booking price?
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7. DELIVERY, EXTENSION, AND RETURN
Can I extend my rental once it has started?
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What happens if I return the car late?
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Can I return the car in a different city?
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8. DRIVING AND REQUIREMENTS
Do I need an international driving licence to drive in Cuba?
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Is it safe to drive in Cuba?
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Is it safe to park on the street?
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What should I do in case of accident or theft?
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9. PENALTIES AND RESTRICTIONS
What activities are prohibited and carry severe sanctions?
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What other penalties should I know about?
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What does it mean to be a "Non-Grata Client"?
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10. CONTACT AND SUPPORT
Where can I get additional help?
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